We all do it. If we get good service or order a product we like, we order from the company again. However, if there is something we don’t like or are dissatisfied with the service in any way, shape or form, we never bring it to the attention of the company. We simply don’t use their services again and think that solves the problem.
If you think about it, all of these negative experiences boil down to one thing, a lack of customer service. And a lack of Telus customer service usually stems from a lack of customer focus. It seems many businesses have simply lost sight of who they are really in business to serve.
A life insurance salesman may try to sell a product that is not as good as the customer keeping his money in a simple saving account at the credit union.
I have been trying out a couple of these services for my other sites and I have listed the best ones that I have used. Considering their server stability and their good customer services, I can recommend these sites with pride. It is always good to check them out first before registering as these sites offer different services.
Despite the fact that our customers call us because they have a need, we can not assume they have a need for OUR product or service. That’s presumptuous! You see, despite the fact that they have called in, does not mean they trust us. They invariably don’t. At some point, we want the client to buy our service; right? So, at some point, very early in the game, we need to establish credibility. That’s the starting point in overcoming the barrier of “no trust”. If we can’t achieve that, we won’t get past go!
Another benefit of this market is that you’ll have a pool of skilled users . Just get a user forum running, and that’ll relieve you from most of the support job. The users would be able to help each other here. Many established companies have a well kept user-forum that acts as a support system. However keep a watch on the forum, to avoid getting back-bitten, though that wont take up much time on daily basis . Phone & chat support can be avoided here. Users would prefer to have an efficient email based ticketing systems like Cerebrus HelpDesk or kayako.
It’s a mindset: your mindset, not the customers’. And it must be the mindset of every one of your employees too. Creating the mindset is what matters most.
These 2 great ways of improving your sales and profits are easy things that you can do in your spare time. Make sure your staff is implementing good customer service skills on a daily basis, so that customers can come back for more on a daily basis.