It stands to reason that if you will be using a call center in Los Angeles to handle your customer service needs, language and culture should not be a barrier. The culture of the company itself, on the other hand, is a very real concern. The culture of the call center you choose should mirror the culture of your own company. You will be dealing with the managers of the call center regularly. If your company’s culture is loose and fun, you will clash with managers that are stuffy and uptight.
call centers near Tijuana, Baja California agents have to deal with a wide spectrum of emotional upsurges. There are callers who are staring down the barrel more often than not. It could be that the person is over-burdened with debt. It could be that the new printer that he bought wouldn’t swing to life. It could also be that the satellite TV dish would only give him distorted images and garbled sound. The work of a business outsourcing agent is to pacify the irate callers before they can even begin to solve their problems. How are you going to deal with a person who’s so mad at the sorry state of his financial stability that he’s on the verge of suicide? It requires skill and patience and supreme efforts of conviction while staying within the parameters of telemarketing.
Having a horde of poor B2B sales leads was never part of your goals. Who would like to, by the way? And I am sure that even if failure is an inevitable force, it was never what you vision for your business. In fact, you are head over heels with cash advance appointments to high-quality prospects, the people that meet your specifications and preferences. After you and your workforce have labored for exhausting business hours, it would be rewarding and a spark of euphoria to know the increase in the quality and value of your sales pipeline. But when clear signs of a weak B2B sales lead generation sprout, then there is no doubt that a problem, not what you are hoping against hope for, is at hand.
PC’s can be afflicted in the same manner. You continually get the Blue Screen of Death (BSOD). You place a call to Tech Support and most likely the call goes to a call center in India. The person you speak with is barely understandable. He has you try several things, usually power on, power off, etc. Then he will tell you you must clean the hard drive and reload Windows whether it be Vista or XP. This is a lot of work and will take more than 1 hour. After that, you must reinstall of the applications you have installed since purchase. Of course, you are off the phone by now. A few days go by and you have the same experience. You probably get a different call taker but it doesn’t matter, they are reading from the same script.
You will also find that there is a group a people, often those with a mental illness, who feel compelled to call 800 numbers and report all kinds of strange things, like the FBI is wire-tapping their home, they are being watched at work, etc. These can be pretty interesting calls as well, but due to that infernal talk time requirement, usually have to be handed off to a supervisor to deal with.
I send a confidential email to the bank via my online banking center. The next day I get a vague response advising that they apologize for the inconvenience, blah, blah, blah. It was a bit vague, but I thought the matter had been rectified. At least that’s what I thought until I got the nasty letter saying I had 10 days to bring the account current or they were going to close my account and report me all over the place.
Another way to earn money from your house is to become a freelancer. If you are skilled in writing, web designing or programming, you can do special projects for clients. You typically get paid once the project is completed. There are also several work opportunities from home if you want to work as a personal virtual assistant or a V.A. As a paid virtual assistant, you will be doing tasks for clients that can be done through the internet, phone and fax. Virtual assistants get paid by the hour.
The key is to set up your workspace so it does what you need but not more than that. You don’t need to waste time organizing items that you will never use because that is time you could be spending making money.